However, if your Groupon account is hacked, the hacker suddenly has the ability to drain your bank account or max your credit card with online purchases. Most people don't think twice about plugging in their financial information to use Groupon, whether they use the service regularly or just to search for special deals on big purchases. Groupon is a friendly way to find discounts on all sorts of deals and opportunities, from everyday savings to vacation packages. The rate at which orders placed are then cancelled by the merchant prior to tracking upload.Recover Hacked Accounts How To Recover A Hacked Groupon Account What To Do If Your Groupon Account Has Been Hacked The rate at which an order's tracking number shows movement on the carrier's website within 3 business days of the order being placed.Īverage time elapsed between the date an order is placed, and the date that order is marked delivered. The rate at which orders receive a tracking number upload from the merchant within 2 business days of the order being placed. Metrics are update by 10AM CST on weekdays Likewise, providing a your customer a return label will not automatically refund your order.įor instructions on issuing a refund in CommerceInterface, see Issuing Refunds However, keep in mind that taking action on CI will not automatically close your ticket on Gateway. If you choose to offer a return/refund on an order, financial reimbursement must be executed using CommerceInterface. Per Goods Marketplace policy, it is your obligation to provide the customer with a return label. You may not ask the customer to ship a product back at their own cost.It’s important to note that a FINAL SALE policy does not apply to products that are broken or defective. You must honor the return policy listed on your deal page.To avoid this, please be sure to send a standard message using the status update buttons following any attachment message where the ticket’s status should be updated. If you are still experiencing issues sending your reply, attempt writing your message out manually rather than copying-and-pasting.Īt this time, that message accompanying an attachment will not update that ticket’s status and so it may become escalated to Groupon Customer Service resulting in a non-compliance fee for having a Customer to Merchant Ticket Escalation. You will not be able to select “Upload” on your attachment without also typing out an accompanying response in the text field.
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